Thank you so much for your fantastic presentation to our FastTrac class. You were so "on target" with what they needed to hear. I hated to stop the questions - you certainly did get them thinking. I think they came away with a totally different idea regarding their approach to Interacting with clients.
Barbara C. Cunningham, Business Specialist, University Outreach and Extension/MO SBDC
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The Team Assessment tool, developed by Sandler Training, helps you define your current reality, your ideal benchmarks for top performance, and the gaps between the two. This information is critical for the development of a successful team.
The evaluation process, starting with Team Assessment, helps you define your current reality and your ideal benchmarks for top performance. With this information, we can help you identify gaps in your team's current behavior, attitude, and techniques, and develop a customized training plan to close those gaps.
Basically, everyone involved in the department ranks statements on how important they are to the team's success and how effective you are at them. Then a report is generated on the gaps, and it tells you which ones are most critical from the employee's and manager’s perspective.
It should only take about 15-20 minutes of each person’s time, and the results should help you and the team get on the same page with regards to your strength and weaknesses.
Specific training and coaching is then customized to fit each individual’s growth plan. Additionally, reassessing after a period of training gauges the improvement made in specific areas.
A team must have at least 3 people total, and include at least one manager.